Call Center Services

Global phoning Group

Call Center Services :

Inbound Call Center Services
  • Order Management Services
  • Customer Support Services
  • Technical Support
  • Helpdesk Services
  • Inquiry Handling
Outbound Call Center Services
  • Sales and Customer Acquisition
  • Debt Collection
  • Lead Generation
  • Appointment Settings
  • Customer Satisfaction Survey
Why ousource to GPG ?
  •  Multilingual inbound and outbound call center services
  • Multilingual inbound and outbound call center services
  • Cost reduction and process improvement
  • Professional in-house training programs
  • Multichannel excellent customer service with 10 language proficiency
  • High process transparency and quality assurance
  • Uninterrupted 24 x 7 x 365 support

Effective call center and contact center services are an important element for businesses all over the world that is a cost-effective option that increases customer satisfaction and retention.

GPG call center services combine operations improvement and cost reduction with excellent quality assurance and experienced employees, fluent in more than 10 languages.

GPG sees each client as a partner and tries to offer tailored services for each client, building mutual trust. We provide specific designed service package for our client’s needs and requirements. Our outsourcing call center services are performed by experienced and motivated people, dedicated service teams managed by a team-leader.

Inbound Call Center Outsourcing Services

In today’s competitive world, companies must be sure that they can efficiently and operatively answer to customer calls, queries, surveys, feedback and many other activities that will bring success in their sales and acquisition strategies, leading to higher revenue. One effective solution to ensure the delivery of the highest quality of customer service is to collaborate with an experienced inbound call center service outsourcing provider.

GPG can manage your relationships with your customers having a 12 years experience in customer support, trained staff, resources, and technology to ensure desired results and high retention.

  • Order Taking Services
  • Reservation Booking Services
  • Charge Back Handling Services
  • Consumer Response
  • Medical Answering Services
  • Virtual Receptionist Services
  • IVR Services
  • Inquiry Handling
  • Event Scheduling Services
  • Customer Support Services
  • Registration of Event Participants & Prospects
  • Subscription Services
  • Ticketing Sales Subscription Services
  • Toll Free Response / Toll Free Services
  • Virtual Receptionist Services
  • Warranty Registration Services
  • Inbound Sales
  • Product Information Request Services
  • Product Recall Management & Technical Information
  • Claims Processing Services
  • Cross Selling and Up Selling Services
  • Help Desk/Technical Support Service
  • Sales Lead Qualification And Closure
  • Scheduling Sales Demos Services
  • Insurance Claims Processing Services
  • Order Entry Services
  • Payment Collection Services
Outbound Call Center Outsourcing Services

Efficient outbound call center services will provide successful sales calls, productive marketing research surveys,  follow-up on customer leads and other business and marketing activities that are important for any business and  are essential for the marketing success of a company. At GPG we have admirable experience in assisting companies in their customer service and sales campaigns for over than 12 years, delivering excellent outbound call center customer service.

  • B2C and B2B Customer Acquisition
  • Appointment Settings
  • Lead Generation
  • Direct sales
  • Sales Lead Follow-up
  • Sales Verification
  • Warm Calling/Existing Clients/Referrals
  • Cold Calling Campaigns
  • Product/Service Promotion
  • Outbound Sales
  • Tele Surveys/Information Gathering & Customer Satisfaction Survey
  • Market Research & Survey & Market Intelligence
  • Customer Loyalty Programs
  • Welcome Call
  • Service Satisfaction Follow-ups
  • E-mail and Direct Mail Follow Up
  • Subscription Renewal Services
  • Customer Follow Up Services
  • Data Validation Services
  • Customer Satisfaction Survey
  • Debt Collection
  • CATI

Start your collaboration today