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Call Center Services

Global phoning Group

Call Center Services :

Inbound Call Center Services
  • Order Management Services
  • Customer Support Services
  • Technical Support
  • Helpdesk Services
  • Inquiry Handling
Outbound Call Center Services
  • Sales and Customer Acquisition
  • Debt Collection
  • Lead Generation / Project Detection
  • Appointment Setting
  • Customer Satisfaction Surveying
Why ousource to GPG ?
  • Multilingual call reception and sending services
  • Cost optimization and process improvement
  • In-house continuing professional training programs
  • Continuous process of improving and maintaining the quality of multi-channel customer service in 10 languages ​​and more
  • Transparency of processes and quality assurance
  • Assistance 24/24, 7/7, 365/365
  • Proven and diversified Business Continuity Plan (several production sites). Integrated IT and telephony maintenance service

An efficient Customer Contact Center is an essential asset for many companies: it allows you to win over and retain your Customers and increase the satisfaction of your business partners and your contacts in general. It consolidates and enhances your image.

With more than 12 years of experience as a leading Call Center and Contact Center Outsourcing company, GPG allows you to go above and beyond your Clients’ expectations. Our multi-channel Contact Center will make sure you stay connected to your Customers 24/7, achieving a high rate of business growth and profitability.

GPG call center services combine operations improvement and cost reduction with excellent quality assurance and experienced employees, fluent in more than 10 languages.

GPG sees each Client as a partner and offers them tailored services, thus building mutual trust. We provide an individually designed service package for our Client’s needs and requirements. Our outsourcing call center services are performed by experienced and motivated people, dedicated service teams managed by a team-leader.

Inbound Call Center Outsourcing Services

In today’s competitive world, companies look for ways to efficiently and operatively respond to customer calls, queries, surveys, feedback and many other processes, all to ensure success in their sales and acquisition strategies, leading to higher revenue.

One effective solution to guarantee the delivery of the highest quality customer service is to collaborate with an experienced inbound call center service outsourcing provider.

GPG will thrivingly manage your relationship with your Customers, having 12 years of experience in customer support,
trained staff, resources and technology to ensure desired results and high retention.

  • Order Taking Services
  • Reservation Booking Services
  • Charge Back Handling Services
  • Consumer Response
  • Medical Answering Services
  • Virtual Receptionist Services
  • IVR Services
  • Inquiry Handling
  • Event Scheduling Services
  • Customer Support Services
  • Registration of Event Participants & Prospects
  • Subscription Services
  • Ticketing Sales Subscription Services
  • Toll Free Response / Toll Free Services
  • Virtual Receptionist Services
  • Warranty Registration Services
  • Inbound Sales
  • Product Information Request Services
  • Product Recall Management & Technical Information
  • Claims Processing Services
  • Cross Selling and Up Selling Services
  • Help Desk/Technical Support Service
  • Sales Lead Qualification And Closure
  • Scheduling Sales Demos Services
  • Insurance Claims Processing Services
  • Order Entry Services
  • Payment Collection Services
Outbound Call Center Outsourcing Services

Efficient outbound call center services will generate successful sales calls, productive marketing research surveys, follow-up on customer leads and many more profitable returns, that are important for any business and are essential to the marketing success of a company.

At GPG, we have valuable experience in assisting companies with their customer service and sales campaigns for over 12 years, delivering excellent outbound call center customer service.

  • B2C and B2B Customer Acquisition
  • Appointment Settings
  • Lead Generation
  • Direct sales
  • Sales Lead Follow-up
  • Sales Verification
  • Warm Calling/Existing
  • Clients/Referrals
  • Cold Calling Campaigns
  • Product/Service Promotion
  • Outbound Sales
  • Tele Surveys/Information Gathering & Customer Satisfaction Survey
  • Market Research & Survey & Market
  • Intelligence
  • Customer Loyalty Programs
  • Welcome Call
  • Service Satisfaction Follow-ups
  • E-mail and Direct Mail Follow Up
  • Subscription Renewal Services
  • Customer Follow Up Services
  • Data Validation Services
  • Customer Satisfaction Survey
  • Debt Collection
  • CATI

Start your collaboration today