Now’s the Right Time to Outsource Social Media Monitoring
Fans are growing. The likes are pouring in, videos are shared in huge numbers and tweets are catching new fans across the globe. As a result, brands need to create specific social media strategies to connect with their customers. One of the biggest advantages is that...
Roll Up Your Sleeves and Become Relevant to Your Customers
You’re not going to succeed through manufacturing, distribution or information power—those have all been commoditized. If you want to succeed, roll up your sleeves and do the work of building your customer experience. Don’t become irrelevant to your customers, which...
15 Top Marketing Trends To Keep An Eye On In 2021
How well an agency capitalizes on marketing trends can make or break it, so keeping an eye on the latest is essential to get ahead of the competition. From simpler strategies, such as influencer and micro-influencer marketing, to larger, more complex methods, such as...
Data Mining Outsourcing: How Can Your Business Benefit From It?
Outsourcing is one of the best ways to run a company in 2021. Given that you can find almost any product or service through your web browser, there is no need to do things in-house. Furthermore, the quality of services like data mining is usually high. Even though...
In-house vs. Outsourced Data Management: Which is Right for You?
Did you know that 65% of people’s job titles change every year? That number is staggering, but if you’re an investment sales professional, it probably doesn’t come as too much of a surprise to you. One of the hardest parts of any sales person’s job is...
The Benefits of Providing Multilingual Customer Service
Today, more businesses are allocating resources to improve customer experience. And rightly so. In Statista’s 2018 survey among U.S. customers, 44 percent of respondents stopped doing business with a company because of poor client support. And according...
Don’t Be a Hero: Outsource Your Online Presence
Note: This article is written for established companies who are looking to grow their business and reach new customers online. If you’re a freelancer or start-up, you may find it beneficial to start small and grow your own online presence. The learning...
Is your business ready for a customer support BPO?
Customer support Business Process Outsourcing (BPO) is growing; by 2027, the market size is expected to reach 30.4 billion dollars. And for good reason— BPOs benefit companies looking not only to grow, but scale. Scaling allows companies to grow in a way that’s...