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8 Best Customer Service Stories That Went Viral

8 Best Customer Service Stories That Went Viral

There’s a lot of bad news in the world. But you’re not going to find that here. Not today. Instead, we’re rounding up our favorite, most heart-warming and inspiring customer service stories that we’ve seen this year. Customer experience is everything. It determines...
How to Be a Transparent Leader (and Why)

How to Be a Transparent Leader (and Why)

Studies show that 57% of employees who quit their jobs are fleeing a bad leader. Another 32% are seriously considering quitting because of their manager. Are your people ready to quit you? Sadly, the old-school authoritarian method is still common despite decades of...
Project Management Outsourcing

Project Management Outsourcing

Companies that have taken on very difficult projects usually find themselves in a stalemate. If internal human resources cannot perfectly manage the projects there is always one very important question that comes to mind. Should they consider outsourcing the company’s...
The Hazards of a “Nice” Company Culture

The Hazards of a “Nice” Company Culture

Have you ever attended a meeting that wasn’t the meeting? Everyone was pleasant and agreeable in the room, but then filed off to engage in back-channel conversations and hold kangaroo courts. This kind of charade is one of the many symptoms of a “nice” culture. But...
12 Ecommerce Site Search Best Practices

12 Ecommerce Site Search Best Practices

Site search is one of the most important yet most overlooked functions of any ecommerce site. Test these twelve design best practices to help improve your on-site conversions. It is rare to find a website manager who fully appreciates the importance of ecommerce site...
The Elements of an Effective Prospecting Email

The Elements of an Effective Prospecting Email

Emails, especially when we’re on the receiving end, can seem like throwaways. We scroll through quickly just to move them from an unread to a read, or immediately trash without reading. Or, we ignore them altogether and pretend they never happened. We all have that...
How Convenience Is Marking a New Wave in the Service Industry

How Convenience Is Marking a New Wave in the Service Industry

Now is the time to analyze if your business processes are convenient to your customer, and what needs to be done to bring more ease-of-use. Convenience matters to consumers more than ever. After many months spent primarily at home, consumers have grown used to the...