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How to ensure the smooth running of your remote-working customer service team
It is believed that approximately 1,722,000 people regularly work from home in the UK. But most organisations, both large and small, are now having to adopt remote working practices in response to coronavirus.
9 Ways to Prepare Your Contact Centre for Coronavirus
Parts of Asia and Europe have been hit hard by coronavirus, and it is now making its way west.
A leaked government document suggested that 80% of the UK population could be infected by the outbreak, in a “reasonable worst case” scenario, as reported in The Independent.
Whether such prophecies come to fruition remains to be seen, but there is seemingly little doubt that the virus will soon start to impact the global workplace.
6 steps for data cleaning and why it matters
Data cleaning is the process of ensuring that your data is correct, consistent and useable. Learn the six steps in a basic data cleaning process.
How to Use SEO Data to Make Better Marketing Decisions
As marketers, we know that search engine optimization (SEO) is necessary. It helps webpages rank highly on search engine results pages (SERPs). After all, 67% of all clicks go to the first five organic search results on Google.
3 Resolutions to Convince and Convert Customers in 2020
It’s never a bad time to improve your marketing strategies. With a new year just around the corner—and a whole new decade, at that—everyone is making resolutions to better their lives and their businesses. What better time to resolve to increase engagement and action with your customers?
Convincing and Converting Buyers Through Social Media Marketing
Social media has absolutely revolutionized the many ways that brands can market to potential buyers. Through the ability to reach vast numbers of people, exposure to new brands is now easier than ever. Brand communities give products and their makers a chance to cultivate dedicated audiences that help boost word-of-mouth, which, as we all know, is the most powerful marketing available.
The importance of data mining
Data mining is not a new term, but for many people, especially those who are not involved in IT activities, this term is confusing
Top Tools for Sales and Marketing Managers
From finding prospects and communicating with clients to managing the team, there are a number of tools out there to help make sales and marketing managers’ life easier! Here are some of the top tools we’ve found for sales and marketing managers:
Impacts Of The Shifting Global Business Services Landscape On Location Strategy Decisions
With Global Business Services organizations playing an increasing and more complex role in running the business, location decisions take on an even more critical role.
13 Things Every Contact Centre Advisor Needs to Know
Our panel of experts share their thoughts on what a contact centre advisor needs to know in order to provide the best possible customer service.