Cost effective solutions
Cut down costs! Our services are of the highest quality allowing your organization to focus on its core mission. Let us help you thrive, without compromising your budget!
GPG is a premier call center and business services provider. We combine Eastern Europe’s efficient infrastructure, including highly educated human resources with leading technologies and industry best practices.
For over 10 years, our multinational clients have benefited from our 300+ professionals, who supported their needs, with over 10 languages produced from two of the region’s most dynamic and cost effective cities. We take pride in our substantial investment in sourcing, training and supporting our team members, so that they are highly motivated and dedicated.
GPG manages both Inbound and Outbound calls, lead generation, inbound marketing support, as well as provides captive Business and Administrative Process Outsourcing Support.
Our Contact Center meets its clients’ requirements, by providing attractive solutions for calls management, in several languages, and also ensuring security and daily reliability through advanced technology and skilled operators.
Due to the variety of clients, from small to large companies, we’re able to operate in more than 15 countries in different languages: French, English, German, Italian, Spanish, Portuguese, Russian, Romanian, Ukrainian, Polish and other languages from Southeast Europe and the Balkans, rounding up to 10,000 and 20,000 calls handled per day, allowing our customers to reduce costs by about 70%.
When partnering with GPG, here are only some of the many advantages you will benefit from:
- Solid experience in providing near-shoring support since 2007
- Multi-channel & multilingual services
- Effective management models and processes
- High quality management approach
- Qualified labor force
- Low HR & operational costs
- Cultural proximity to European countries
GPG offers its clients flexibility in its support processes so that our services are tailored to their needs. We take the time to thoroughly understand target audiences before recommending delivery options that are enhanced by our extensive experience in the industry.
