Global phoning Group
WPO – web process outsourcing
GPG Call Center positions itself as an important resource servicing the Web Process Outsourcing market, including the support of web moderation and animation services, forums moderation and also moderation of social networks, web portals and videos.
Please see below some of the WPO solutions that we can offer:
- The animation of profiles on social networking websites
- Forums and social networks animation
- Website Optimization
- Moderation of website messages: forums, blogs, social networks, videos
- Live Chat Support
- Marketing/Media Buzz
The chart below depicts a breakdown detailing GPG’s average workload in terms of WPO:
Web Process Outsourcing
Average hours/month in 2015
The advantages of our WPO services:
- Ensures an optimal online position/presence, which in turn enhances your organization’s image and generates new prospect leads. It is important for blogs, forums, chats, websites, social networks and mailing lists to have a web animator / moderator, that will facilitate the interaction between users, whether it is on a proprietary site or any virtual platform, that’s involved in discussions about your organization;
- Utilize web content “drowning” techniques for facilitating the replacing of negative comments, with more favorable exchanges and commentary;
- Monitor customer’s perception of your organization and it’s products, by receiving comprehensive reports and analysis;
- Manage your web content in multiple languages, which promotes your organization in new markets and enhances its international image.
- Prepare your product launch with the assistance of GPG’s Marketing Buzz, by promoting the content published on blogs, forums, etc.;
GPG’s professionals are resourceful in creating tailored solutions for each customer’s specific needs. Our multilingual teams are continuously trained and monitored for service delivery improvement initiatives and customer satisfaction feedback progress. Together with the support of our team of expert operators, your organization will see customer retention improvements and increased lead generation results.
With our 10+ years of experience and 300 employees, available 24/7, GPG Contact Center can assist in the administration of your organization’s needs for web animation and moderation. Start your partnership with GPG Call Center today! Timely and effective feedback is an important public relations component in augmenting successful initiatives.