Global phoning Group
Our primary destinations for outsourcing support due to high skilled labor force and additional language options are considered to be Ukraine, Albania, Africa and Philippines.
- Ukraine is not only logistically well-connected, with only a two-hour flight from most European capitals, but also has numerous prominent educational institutions. Kiev, Lviv and Odessa share a common history, similar work ethic and European lifestyle.
- Philippines has become one of the most active participants in the BPO arena. This advancement has been led by the increasing demand for lower labor expenses, intelligent workforce, and of course proficiency in English. According to reports, the Philippines market share for the global offshoring and outsourcing (O&O) industry has grown to 15% in 2008, thereby making it the third largest O&O BPO destination in the world. In Philippines, the Business Process Outsourcing has risen, offering various services to human resources, animation as well as various other fields.
- Albania’s Business Process Outsourcing Industry was initially noticed by Italian companies that started outsourcing their services over 17 years ago. Currently, the BPO industry employs over 35,000 professionals working for more than 400 international companies. Tirana, Durres, Shkodra, and Vlora are the main centers for BPO services in Albania. Albania can be a “partner” nearshoring destination for more matured locations. Given its multilingual capabilities, it can focus on exporting BPO voice and non-voice services.
- Africa are leaping through the global outsourcing list and are progressively evolving into competitive hotspots for both information technology outsourcing (ITO) and business process outsourcing (BPO) services. Among the reasons making Africa an attractive outsourcing destination are fast-growing economies, cheap labor, improving infrastructure and growing investment from international companies.
Establishing a support facility in a location that is close in proximity and culturally similar to the parent organization is a clear outsourcing trend because of cost efficiencies, familiar management acumen and logistical effectiveness. This is an important consideration when comparing bids between “nearshore providers” and remote location outsourcing.
The South-West region of Europe extends from Ukraine to Albania, passing through Moldova and Romania and continuing on through Bulgaria, Serbia, Macedonia, Kosovo and other countries in the region. This footprint provides not only a geographic destination advantage that is close to all major European capitals and their markets, but also a higher standard of language skills, labor arbitrage cost efficiencies and a harmonious cultural benefit that can be leveraged from a market growth perspective.