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Phoning group

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The population of Moldova is largely bilingual (Romanian-Russian) before the start of primary education and numbers over 3.5 million, including about 800,000 in its capital (Chisinau). Foreign language study begins early, with students being taught at least three foreign languages.

Flying time from major European capitals is about 3 hours and there are direct flights from these European cities:Paris, Londres, Francfort, Munich, Madrid, Milan, Vienne, Budapest, Moscou, etc.

Our primary destinations for outsourced support, due to the highly skilled workforce and additional language options, are Ukraine, Albania, Africa and the Philippines.

  • Ukraine is not only logistically well-connected, with only a two-hour flight from most European capitals, but it also has many top educational institutions. Kiev, Lviv and Odessa share a common history, a similar work ethic and a European lifestyle.
  • Philippines have become one of the most active participants in the BPO field. This growth is due to the increasing demand for lower labor costs, smart workforce and, of course, English language proficiency. According to reports, the Philippines’ market share in the global offshoring and outsourcing (O&O) industry reached 15% in 2008, making it the third largest BPO O&O destination in the world. In the Philippines, business process outsourcing has been growing, offering various services in human resources, animation and other areas.
  • Albani of business process outsourcing was initially noticed by Italian companies who started outsourcing their services more than 17 years ago. Currently, the BPO industry employs more than 35,000 professionals working for over 400 international companies. Tirana, Durres, Shkodra and Vlora are the main BPO service centers in Albania. Albania can be a nearshoring “partner” destination for more mature locations. Given its multilingual capabilities, it can focus on exporting voice and non-voice BPO services.
  • Africa is surging up the list of global outsourcing destinations and is gradually transforming itself into a competitive hotspot for information technology outsourcing (ITO) and business process outsourcing (BPO) services. Some of the reasons why Africa is an attractive outsourcing destination include fast-growing economies, cheap labor, improved infrastructure, and increasing investment by international companies.

Establishing a support facility in a location close to and culturally similar to the parent organization is a clear trend in outsourcing due to cost savings, familiar management acumen, and logistical efficiency. This is an important consideration when comparing offerings between “nearshore providers” and remote site outsourcing.

The southwestern region of Europe stretches from Ukraine to Albania, through Moldova and Romania and on to Bulgaria, Serbia, Macedonia, Kosovo and other countries in the region. This footprint offers not only a geographic destination advantage in proximity to all major European capitals and their markets, but also a higher level of language skills, labor arbitrage cost savings, and a harmonious cultural advantage that can be leveraged from a market growth perspective.

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