Global phoning Group
BPO & KPO – Nearshore Outsourcing :
As speed of adaptation to changes, cost savings and flexibility in the use of resources have become three of the main objectives in business management, the outsourcing of different services is vital for the optimization and profitability of small to big companies. More and more companies are betting on outsourcing processes that are not part of their core business, services known as BPO (Business Process Outsourcing) and KPO (Knowledge Process Outsourcing)
BPO consists of subcontracting the operation of certain business processes to specialized BPO service provider.
Even though KPO is a subcategory of BPO, KPO implies more analytical, specific and knowledge-based work.
KPO is the outsourcing of information related business task or knowledge-based processes to service providers that have advanced degrees and expertise in a specialized area. Thanks to KPO services, a company can immediately add experts in specific fields to increase earnings and competitiveness.
BPO and KPO at GPG are not about simple outsourcing, it is about redefining the conditions of business processes in order to achieve results that completely exceed those that would be obtained simply by cutting costs.
As a nearshore outsourcing company for most European countries, GPG become a strategic partner in providing BPO and KPO solutions, who can explore innovative and high-value solutions for customers while also handling existing processes. Customers reduce costs, improve service levels and get integrated through process management, gaining access to best-in-class processes without owning or acquiring technology and skills.