BPO – Business process outsourcing
BPO (Business Process Outsourcing) is essentially the contracting of specific company activities, such as customer relationship management or human resource management and accounting or finance, to a third-party Provider, who could be offshore, meaning in a different country (and in that case would be referred to as an Offshore Contact Center).
Below is the initial list of the BPO solutions we provide:
|Customer Support Services Management via Phone, Chat, Email||Introduction of documents (invoices input, input commands, costs breakdown data input, introduction of vouchers orders, introduction of questionnaires, etc.)|
|Database Management (Data mining, creation, enrichment services)||Data entry (introduction of job offers, CV input, input address, input plugs, etc.)|
The breakdown for the types of services we provide is described in the chart below:
|Web Sites Animation/ Moderation||2.23%|
GPG will partially or entirely manage your processes, putting together a dedicated team of experts, one that youâ€™d have selected to work with.
Back office outsourcing services offered by GPG will help you concentrate on your companyâ€™s core activities and allow you to manage more effectively both the peak and off-peak seasonsâ€™ production.
Being on the market for the last 10+ years, weâ€™ve had the pleasure of working with many international companies, managing their back-office processes and their relationship with customers over the phone, mail, chat, and letters (Orange, Gas Natural Fenosa, Argus de la Presse, Promodentaire, Axiatel, L ‘ OrÃ©al, Rad and other major companies that have signed NDAâ€™s ).
GPG Contact Center will help improve the quality of your relationship with the customers and of your back-office, thus enhancing the overall customer satisfaction level.
A good customer is a returning customer!
In order to get more detailed information, make sure to give us a call or send us a brief message via the contact form and one of our account managers will get back to you.