BPO – Business process outsourcing

BPO (Business Process Outsourcing) is essentially the contracting of specific company activities, such as customer relationship management or human resource management and accounting or finance, to a third-party Provider, who could be offshore, meaning in a different country (and in that case would be referred to as an Offshore Contact Center).

Below is the initial list of the BPO solutions we provide:

Customer Support Services Management via Phone, Chat, Email Introduction of documents (invoices input, input commands, costs breakdown data input, introduction of vouchers orders, introduction of questionnaires, etc.)
Database Management (Data mining, creation, enrichment services) Data entry (introduction of job offers, CV input, input address, input plugs, etc.)

The breakdown for the types of services we provide is described in the chart below:

Service Type %
 

BPO/WPO/KPO

Web Sites Animation/ Moderation 2.23%
Media Monitoring 4.67%
Back-Office Processes 14.92%
Data Entry 14.72%

GPG will partially or entirely manage your processes, putting together a dedicated team of experts, one that you’d have selected to work with.

Back office outsourcing services offered by GPG will help you concentrate on your company’s core activities and allow you to manage more effectively both the peak and off-peak seasons’ production.

Being on the market for the last 10+ years, we’ve had the pleasure of working with many international companies, managing their back-office processes and their relationship with customers over the phone, mail, chat, and letters (Orange, Gas Natural Fenosa, Argus de la Presse, Promodentaire, Axiatel, L ‘ Oréal, Rad and other major companies that have signed NDA’s ).

GPG Contact Center will help improve the quality of your relationship with the customers and of your back-office, thus enhancing the overall customer satisfaction level.

A good customer is a returning customer!

In order to get more detailed information, make sure to give us a call or send us a brief message via the contact form and one of our account managers will get back to you.

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