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7 Values That Play A Critical Role In Your Customer Service Team

Everyone’s talking about the importance of a customer service culture. Leaders like to spend a lot of time creating strategy, which sets out your goals in a logical way.
But as the saying goes, “Culture eats strategy for breakfast.” Culture communicates goals through values. It permeates the company and guides group behavior through (often unspoken) beliefs.

7 Things only a call centre worker will understand

Its a special and unique experience working in a call centre where friends for life are made, skills are learnt and customers… well, they can be interesting! For those of us who have spent hours on the phones I’m sure you will be able to relate to most of these…

Top Attributes of an Outstanding Call Center Agent

Call center agent is often a thankless job, angry customers yell and blame them for their dissatisfaction. The agent faces more of humiliation than appreciation, it gets grueling and frustrating. The customer service job is selfless because when they get a favorable response it is not acknowledged to them, it is the company that gets the credit. They certainly deserve our respect.

What is good customer service?

Good customer service relates to the service you and your employees provide before, during and after a purchase. For example, it’s how you interact with your customers. Improving your customer service skills can lead to greater customer satisfaction and a more enjoyable experience for them.

How to Handle Huge list of Outbound Sales Calls

Making outbound sales calls are essential for the sustainability of both smaller and bigger call centers. You may found Individuals continue saying cool calling is dead, yet numerous fruitful organizations depend on frosty calling to drive income. To tell the truth, you may not get the same positive response from it as in the past, but it is not dead as well! Regardless of whether they’re top organizations or new companies, they all need to have smart call center representatives making calls during the shift to get the clients.

HOW CALL CENTRE SOFTWARE CAN BE PROFITABLE FOR YOUR BUSINESS

Phones are one of the key channels in which businesses can invest in to further their growth. However, choosing the right channel is an art in itself. If you would like to figure out, which channel to shortlist from phones, email, social media, live chat, or knowledge base do check out this page on call center software which has a detailed description of the various channels and when it would be advisable to use them.

The 9 Most Important Call Center Trends to Watch in 2018

We saw a lot of changes to the call center and customer experience landscape in 2017. Cloud communications and virtual agents were on the forefront of everyone’s minds, and social media was more important than ever. 2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, we’ve identified nine of the most influential trends affecting centers so far.

4 easy ways to find call centre outsourcers

Trying to find the right call centre outsourcers your business can be difficult to navigate. Firstly you’ve got the challenge of just finding out who and where all the call centre outsourcers are located and then it’s a matter of considering important things like price, quality and reputation. But how do you decide who’s right for you when there are literally hundreds of call centre outsourcers to choose from?

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