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Contact Centres 2020: The Shape of Things to Come?
Scott Budding of Business Systems gazes into a crystal ball to predict how the contact centre industry will continue to develop in 2020.
4 Key Components That Make A Content Strategy Successful
Content marketing is more than just a buzz word. Companies are now realising its potential and discovering its power as a marketing strategy. But what makes a successful content strategy?
5 Types of Content Needed for a Successful Content Marketing Strategy
The right content can help you engage your target market and improve conversions. It’s important to have a clearly defined content marketing strategy to ensure you reach the right people in the right way. Here are the top 5 types of content you should include for a successful content marketing strategy.
How To Capture And Analyze Data (Without Breaking The Bank)
Data analytics used to belong to big business with deep pockets. Today, even the smallest companies can glean invaluable insight from the data they already own.
20 predictions for the contact centre of the future
We have crowd-sourced 20 fascinating predictions for what the contact centre could look like in ten years’ time.
First, we asked two experts in the field for their predictions.
The Best Offline Marketing Ideas No One Told You About
Successful companies’ marketing strategies are a carefully crafted blend of effective online and offline marketing approaches. All too often, businesses make the mistake of giving online marketing great focus and completely ignoring offline marketing, losing the opportunities the latter makes available. Here are some offline marketing ideas you probably never imagined worked so well, which will drive traffic to your website or online store!
Is Technical SEO Dead? What Googlebot’s New Updates Mean for You
In May, Google announced an update. For the average user, it didn’t make many waves. But for SEO professionals, the change felt seismic.
How to Build a Successful (and Sustainable) Team
Leaders often believe progress is the primary characteristic of a successful team in business, since productivity and innovation drive revenue. However, leaders often forget that in order to achieve progress over a sustained period of time, they must cultivate an ethical culture where collaboration and teamwork are developed and valued.
7 Mistakes Contact Centres Make When Implementing RPA
While there are many applications of RPA, with multiple benefits, there are a number of pitfalls to be wary of, if you wish to install the technology – just like the seven below.
5 Other Benefits of RPA
In addition to the processes listed before, here are a number of potential benefits that you will likely realize after implementing RPA technology.