8 Tips for Choosing the Best Call Center Team Structure for Your Organization
Call centers have been around since the 1960s, and the butt of many jokes ever since. The customer service industry has launched tons of alternative contact options to customer support call centers in recent years. Yet, 74% of people still contact customer service via...
Dialogue and Character Voice
Great dialogue is one of the great pleasures of the movies, and it’s often one of the most memorable elements of a film. While film dialogue carries less story weight than theatre dialogue, it’s still a major part of scene construction. Some writers are known for...
How Small Businesses Benefit from Outsourcing Sales
The success of a small business is largely dependent on the number of sales the business brings in. In order to reach out to a broader market and compete with larger businesses, small businesses must consider outsourcing sales to BPO companies. Below are a few ways...
How to master the 3 pillars of Brand Reputation Management
Your brand’s online reputation may speak for itself, but that doesn’t mean the narrative is out of your control. With the right data, you can continuously refine your company’s public perception. Those big and small actions make up your brand reputation management...
Outsourcing Content Moderation: What is it and why should you do it?
With the massive influx of user-generated content (UGC) in the digital space, businesses are pushed to strict adherence in producing and moderating online content. This is to ensure that all information made, submitted, and posted by the users of your brand and...
Importance of Professional Translations in the Travel and Tourism Industry
Tourism industry – Important tips to avoid embarrassing yourself with an incorrect translation! Travelling and tourism have become easier with the spread of English as a universal language and the advancement of the internet. Travel agencies are becoming less...
How to Develop a B2B Marketing Strategy
B2B marketing is complicated — to win, you’ve got to focus on generating demand, finding the right buyers, and tracking those buyers through the funnel so you can connect at the perfect moment. But, before we dive into generating demand, qualifying leads, and...
Design Thinking: Why it matters in Global Growth & Localization
Design thinking is a non-linear way of developing original products and services through an iterative process of understanding users, challenging assumptions, and redefining problems. It involves continuous prototyping and testing, and in its best application, even...