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Is your business ready for a customer support BPO?

Is your business ready for a customer support BPO?

Customer support Business Process Outsourcing (BPO) is growing; by 2027, the market size is expected to reach 30.4 billion dollars. And for good reason— BPOs benefit companies looking not only to grow, but scale. Scaling allows companies to grow in a way that’s...
14 Reasons Why CRM Is Important For Every Business In 2021

14 Reasons Why CRM Is Important For Every Business In 2021

One of the most crucial aspects of business throughout the history of business has been customer relationship. It is not just in this digital age that customer relationships are relevant. The importance of CRM cannot be overstated. There are many reasons why we...
Back to work blues: easing into work after summer vacation

Back to work blues: easing into work after summer vacation

It’s Sunday afternoon. You’ve just had a wonderful, two-week holiday, relaxing and doing everything you wanted to do. But as the afternoon progresses a feeling of anxiety slowly sets in. You can already feel your post-vacation excitement beginning to fade as you...
11 Benefits of Call Center Agent Training

11 Benefits of Call Center Agent Training

There are few environments as competitive or time-crunched as a busy contact center. That’s why every action you take must improve your performance. That’s why call center agent training and contact center learning and development overall are so valuable. You...
☁ How Weather Affects Productivity ☁

☁ How Weather Affects Productivity ☁

Want to Get That Project Done? Pray for Rain 🌧   I don’t know about you, but I feel definitely feel a strong weather influence on the way I work. Living in the Pacific Northwest, I get my fair share of gloomy days—thankfully tempered with a few spectacularly...
5 Outsourcing Success Stories

5 Outsourcing Success Stories

As work moves online and into digital workplaces, outsourcing is no longer considered to be a risky business. These days, companies engage in remote work to help staff find a work/life balance and to access top talent. While it’s true that the global outsourcing...
Inspiring Business Development Growth In 2021 And Beyond 🚀

Inspiring Business Development Growth In 2021 And Beyond 🚀

The start of the new year has seen many organizations and business leaders wondering how they can develop a growth strategy for 2021 and beyond. Especially while continuing to adjust to the uncertainty 😶 that the future of our economies, their business and communities...
Working in a Call Center: Everything You Need to Know

Working in a Call Center: Everything You Need to Know

If you’re looking for a career with relatively low barriers to entry, work-life balance, and plenty of opportunity to grow, a customer service role in a call center might be worth an application. It’s easy to think that call centers have been pushed aside by customers...
Sales Tips For Success

Sales Tips For Success

Part of achieving success in business is establishing an effective marketing strategy for your company. Marketing is a broad term and includes not only the advertisements for getting leads, but also the sales strategy that turns those leads into action by a customer...