Cost effective solutions
Cut down costs! Our services are of the highest quality allowing your organization to focus on its core mission. Let us help you thrive, without compromising your budget!
How letting staff break the rules can benefit customer experience
Don’t be a slave to dumb rules. Because bending and breaking company rules can often lead to better customer experiences.
How engaging are your executives during video presentations?
If your business is like so many others trying to survive the pandemic, most or all of your workforce has probably been working remotely in recent months.
How to Define Your Target Market
Launching a marketing campaign without knowing your audience is like shooting into the dark. You have no clear target and no concept of what success actually looks like.
This is why your target market is so important to your business.
Email List Cleaning: Why and How to Properly Clean Your Email List
Spring cleaning is a drag. We get it. But just like it’s important you get rid of all those broken pens and loose paper clips in your desk, it’s also important to give your email list a thorough cleaning. The good news is you won’t need a vacuum for this one.
5 Amazing Email Marketing Stats You Need to See to Believe
Are you thinking about using email marketing to grow your business? If so, you’re not alone. Almost 4 billion people use email as of the year 2020, and that number is expected to rise in the future.
How Has the Pandemic Impacted Customer Experience?
Helen Billingham of Enghouse Interactive discusses the impact that COVID-19 has had on many organizations and the customer experience they offer.
2020 has been a year of unparalleled upheaval and disruption, due to COVID-19. The impacts have been far-reaching, with companies’ ability to deliver customer experience severely challenged – exactly when consumers required greater reassurance and support.
3 Social Media Hacks to Help Your Content Go Viral
Whether you own a nonprofit or a social impact company, your cause deserves mass exposure. At times, it can feel challenging to utilize social media to unlock this. With so many competing causes and companies, much of it can feel like white noise. Fortunately, thanks to today’s social media accessibility, it’s easier than ever to get shares and more eyes on your cause’s content.
The New Role Of Trust In Business In A Pandemic
Leaders who aren’t trusted—or who don’t trust others—can communicate all they want, but people will discount everything they say.
Transcending the transactional: Six ways to adopt a more human-centric approach to CX
During this time of heightened anxiety, there’s a unique opportunity for brands to create positive memories, earn trust and develop deeper customer relationships.
How Brands Design Customer Satisfaction Surveys that Get Results
One vital way to engage your customers is by asking the right questions to engage them in an automation-based conversation with your company. It is 100% possible through the CSAT software. Customer Satisfaction Survey or CSAT helps in receiving an in-depth analysis of the customers feedback on your brand’s products and overall services.