5 Outsourcing Success Stories
As work moves online and into digital workplaces, outsourcing is no longer considered to be a risky business. These days, companies engage in remote work to help staff find a work/life balance and to access top talent. While itâs true that the global outsourcing...
Inspiring Business Development Growth In 2021 And Beyond đ
The start of the new year has seen many organizations and business leaders wondering how they can develop a growth strategy for 2021 and beyond. Especially while continuing to adjust to the uncertainty đ¶ that the future of our economies, their business and communities...
Working in a Call Center: Everything You Need to Know
If youâre looking for a career with relatively low barriers to entry, work-life balance, and plenty of opportunity to grow, a customer service role in a call center might be worth an application. Itâs easy to think that call centers have been pushed aside by customers...
Sales Tips For Success
Part of achieving success in business is establishing an effective marketing strategy for your company. Marketing is a broad term and includes not only the advertisements for getting leads, but also the sales strategy that turns those leads into action by a customer...
The Business Process Outsourcing Trend: How BPO Benefits Businesses Of All Sizes
In business process outsourcing, or BPO, subcontractors perform essential business operations in lieu of using internal staff. While many businesses have used external service providers, including freelancers, independent contractors and large-scale third-party...
The Importance of Empathy in the Workplace
Why Empathy Matters & How to Encourage Empathetic Leadership Itâs critical for companies to hire and develop more effective managers and leaders capable of moving their organization forward during both good and challenging times. That requires looking beyond...
12 Call Center Best Practices You Need to Be Doing Right Now
As recent research shows, the U.S. call center industry is alive and well. According to the data, the industry saw a total of 32,000 new positions added in Q1 2019, with several major companies expanding their call center operations. What this means is thereâs an...
How to successfully outsource Lead Generation
At the end of Toy Story, Buzz and Woody are finally reunited with their owner, Andy. Having spent most of the movie as sworn enemies, the two toys finally learn to collaborate in order to get what they both desire. Itâs a lesson Iâm sure weâve all taken something...