• Cost effective solutions

    Cut down costs! Our services are of the highest quality allowing your organization to focus on its core mission. Let us help you thrive, without compromising your budget!

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  • Designed for a connected world

    Our service variety combined with industry experience will help you to stay connected! Our goal is to exceed your expectations with services that are of the highest performance by expertly bridging our dynamic team with your organization's in-house resources.

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    The education center of Ukraine, Lviv contains a total of 12 universities, 8 academies and over 100 000 students annually. Both Lviv and Balti offer unlimited potential and wide access to such languages as: English, French, Spanish, Italian, German, Polish, Ukrainian, Turkish, Arabic.

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10 Customer Service Skills Every Call Center Agent Should Have

Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers. With a myriad number of situations that may arise in a customer service exchange, agents need to be versatile and equipped with a strong skill set to handle the complexity of the job. Here are ten customer service skills agents should master to deliver the very best service.

Why Eastern Europe is a Great Bet for Customer Service Outsourcing

TELUS International President Jeffrey Puritt sat down with Economy.bg Magazine to discuss the company’s expansion into Eastern Europe. Jeff also shared his thoughts on the future of outsourcing, and its impact on countries like Bulgaria and Romania (See “Romania Becoming Hub for Multilingual Contact Center Services”), two countries where TELUS International now operates through its TELUS International Europe – powered by TELUS offices.

Top 5 Most Impactful Call Center Trends

When customers pick up a telephone to reach a real person for help, their inquiry often isn’t the garden variety, open-and-shut case. As a result, customer contact centers are under pressure to orient their agents—and their entire platforms—to be more modern and agile.

The History of the Call Center Explains How Customer Service Got So Annoying

Customer support is a big frustration of the public.

We want to be treated well, we want the human on the other end of the line to correctly pronounce our name, we want them to be friendly even when we’re not, and (most importantly) we want our problem solved. Most of the time, we’re lucky to get one of these things out of a customer support interaction.

Our mission - providing outstanding solutions

BPO – Business process outsourcing

BPO (Business Process Outsourcing) is essentially the contracting of specific company activities, such as customer relationship management or human resource management and accounting or finance, to a third-party Provider, who could be offshore, meaning in a different country (and in that case would be referred to as an Offshore Contact Center).

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