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Types of Call Centers : Know the Difference Between Varieties of Call Center
Call centers are places where telephone operators (or call center agents) field incoming calls and/or make outgoing calls to customers and sales leads. But there are several types of call centers.
The History of the Call Center Explains How Customer Service Got So Annoying
Customer support is a big frustration of the public.
We want to be treated well, we want the human on the other end of the line to correctly pronounce our name, we want them to be friendly even when we’re not, and (most importantly) we want our problem solved. Most of the time, we’re lucky to get one of these things out of a customer support interaction.
BPO – Business process outsourcing
BPO (Business Process Outsourcing) is essentially the contracting of specific company activities, such as customer relationship management or human resource management and accounting or finance, to a third-party Provider, who could be offshore, meaning in a different country (and in that case would be referred to as an Offshore Contact Center).