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Team building is crucial for success in business

Team building is crucial for success in business

It has been said that your business is only as effective as your worst employee. That is a sobering thought and should cause anyone in business to ensure, as best they can, that they have an engaged workforce. Team building is motivating a group of people to work...
Business Process Outsourcing Services Market 2018

Business Process Outsourcing Services Market 2018

In this rapidly changing world of technology, business process outsourcing services market is projected to show major growth prospects during the forecast period. Major factor driving the business process outsourcing services market is the rising demand for reducing...
7 Values That Play A Critical Role In Your Customer Service Team

7 Values That Play A Critical Role In Your Customer Service Team

Everyone’s talking about the importance of a customer service culture. Leaders like to spend a lot of time creating strategy, which sets out your goals in a logical way. But as the saying goes, “Culture eats strategy for breakfast.” Culture communicates goals...
7 Things only a call centre worker will understand

7 Things only a call centre worker will understand

Its a special and unique experience working in a call centre where friends for life are made, skills are learnt and customers… well, they can be interesting! For those of us who have spent hours on the phones I’m sure you will be able to relate to most of these… 1....
Top Attributes of an Outstanding Call Center Agent

Top Attributes of an Outstanding Call Center Agent

Call center agent is often a thankless job, angry customers yell and blame them for their dissatisfaction. The agent faces more of humiliation than appreciation, it gets grueling and frustrating. The customer service job is selfless because when they get a favorable...
7 Values That Play A Critical Role In Your Customer Service Team

What is good customer service?

Good customer service relates to the service you and your employees provide before, during and after a purchase. For example, it’s how you interact with your customers. Improving your customer service skills can lead to greater customer satisfaction and a more...
How to Handle Huge list of Outbound Sales Calls

How to Handle Huge list of Outbound Sales Calls

Making outbound sales calls are essential for the sustainability of both smaller and bigger call centers. You may found Individuals continue saying cool calling is dead, yet numerous fruitful organizations depend on frosty calling to drive income. To tell the truth,...
HOW CALL CENTRE SOFTWARE CAN BE PROFITABLE FOR YOUR BUSINESS

HOW CALL CENTRE SOFTWARE CAN BE PROFITABLE FOR YOUR BUSINESS

Phones are one of the key channels in which businesses can invest in to further their growth. However, choosing the right channel is an art in itself. If you would like to figure out, which channel to shortlist from phones, email, social media, live chat, or knowledge...