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4 easy ways to find call centre outsourcers

Trying to find the right call centre outsourcers your business can be difficult to navigate. Firstly you’ve got the challenge of just finding out who and where all the call centre outsourcers are located and then it’s a matter of considering important things like price, quality and reputation. But how do you decide who’s right for you when there are literally hundreds of call centre outsourcers to choose from?

Motivational Games for Call Centres

Games can be a great way to motivate advisors, so we asked some experts and our readers to suggest a few of the best for call centre teams.
But these suggestions come with a warning. While incentives, both for teams and individuals, can significantly improve performance, they need to be carefully deployed.
Make a tactical decision as to when to run an incentive, perhaps when employee engagement is low, and you will see immediate results.

8 Tips for Reducing Call Handling Times

For contact centers, average handle time (AHT) is one of the most important measurable metrics.

This measurement determines the average amount of time a contact center agent maintains contact with a customer. When properly analyzed, AHT can provide valuable insights into the efficiency and overall productivity of agents as well as a customer’s likely satisfaction rating.

10 Ways to Support Your Best Customers

Even if you’re not in the customer service business, there’s one clear way to please your customers: act like serving them is your first priority. We’ve compiled tips from expert interviews and articles to find the most poignant pointers for pleasing your most valuable customers.

Top 9 call center memes for 2017

We have compiled the top 10 call centre memes for 2017 measured by likes. So if you want to enjoy a good laugh about all things call centres we hope you enjoy the top 10 call centre memes for 2017 below.

5 Awesome Contact Center Culture Lessons

Every year, big companies put out lists of the top places to work. From hammocks and ping-pong tables to fully stocked break rooms and rooftop zen gardens, it may seem like company culture is directly tied to the amount of money you’re willing to spend. But a recent visit to a contact center proved that an awesome culture isn’t something that’s bought. In fact, it can be built without spending anything at all.

5 Popular Call Centre Metrics

Today, as more and more brands are chosen based on whether the overall customer experience matches their expectations, metrics are essential to help make sure call centre protocol is in line with these expectations.

However, at the same time, not every metric can be solely customer-centric as there are operational costs and other business needs that must be factored in. With that in mind, here are five critical metrics for call centre success today.

3 Tips for using call centre technology to improve productivity

Enhancing call centre productivity depends largely on the type of tools used for the job. If effective and collaborative means are implemented, efficiency and productivity are almost guaranteed to increase.
In today’s technology market, there is no shortage in the range of choices of call centre software with a multitude of capabilities fit for your centre needs. Choosing the right package is only the start of implementing progressive changes in your company.
Because of this, you have to make sure you start right by building the correct foundation.

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