Are you thinking about using email marketing to grow your business? If so, you’re not alone. Almost 4 billion people use email as of the year 2020, and that number is expected to rise in the future.
Helen Billingham of Enghouse Interactive discusses the impact that COVID-19 has had on many organizations and the customer experience they offer.
2020 has been a year of unparalleled upheaval and disruption, due to COVID-19. The impacts have been far-reaching, with companies’ ability to deliver customer experience severely challenged – exactly when consumers required greater reassurance and support.
Whether you own a nonprofit or a social impact company, your cause deserves mass exposure. At times, it can feel challenging to utilize social media to unlock this. With so many competing causes and companies, much of it can feel like white noise. Fortunately, thanks to today’s social media accessibility, it’s easier than ever to get shares and more eyes on your cause’s content.
Leaders who aren’t trusted—or who don’t trust others—can communicate all they want, but people will discount everything they say.
During this time of heightened anxiety, there’s a unique opportunity for brands to create positive memories, earn trust and develop deeper customer relationships.
One vital way to engage your customers is by asking the right questions to engage them in an automation-based conversation with your company. It is 100% possible through the CSAT software. Customer Satisfaction Survey or CSAT helps in receiving an in-depth analysis of the customers feedback on your brand’s products and overall services.
Your ranking decline is likely not due to an update and good luck trying to figure out the ranking factors impacting your site.
Coming up with good quality content, consistently, is a difficult task.
Avoid the dreaded delete button. Here are creative strategies for engaging subscribers with your brand.
Content marketing, particularly around products, is now key to creating personalised customer experiences, and marketers need to invest in the right technology to manage it.