What Is Stopping You From Creating Great Customer Relationships?
We uncover what is holding you back from creating great customer relationships and suggest how you can address these barriers.
What is Direct Traffic?
Knowing how your visitors ended up on your website is core to understanding which marketing activities are actually working. While some traffic sources are strategy forward, one in particular, confuses many. Direct traffic is the traffic source I get asked questions about the most. Direct traffic refers to more than the users that type your URL into their browser.
Three Megatrends Could Make Or Break Your Business This Decade
How can CEOs both lead in the more recognizable world of the next two years and position their organizations to thrive past the next ten?
How Can Large Enterprises Benefit From Remote Workers? II
How to Become a Digital Nomad
How Can Large Enterprises Benefit From Remote Workers? I
Sam O’Brien of RingCentral discusses how large organizations can benefit from remote working and introduces us to the “digital nomad”.
How to Measure Emotional Intelligence in Customer Service
Dick Bourke shares how we can measure emotional intelligence through Quality Assurance (QA) tools.
How a customer feels about a product is more important than its effectiveness, according to a recent Forrester report.
Best Customer Onboarding Experiences
When it comes to dealing with customers, there are some situations that can be a little overwhelming for both a customer success manager and the customer in question. For many, onboarding is one of those situations. From the customer side, onboarding typically involves hours or even days of training, meeting new team members, and trying to figure out why a leadership team even invested in a new solution to begin with.
Contact Centres 2020: The Shape of Things to Come?
Scott Budding of Business Systems gazes into a crystal ball to predict how the contact centre industry will continue to develop in 2020.
4 Key Components That Make A Content Strategy Successful
Content marketing is more than just a buzz word. Companies are now realising its potential and discovering its power as a marketing strategy. But what makes a successful content strategy?
5 Types of Content Needed for a Successful Content Marketing Strategy
The right content can help you engage your target market and improve conversions. It’s important to have a clearly defined content marketing strategy to ensure you reach the right people in the right way. Here are the top 5 types of content you should include for a successful content marketing strategy.