Author Archive

How Has the Pandemic Impacted Customer Experience?

Helen Billingham of Enghouse Interactive discusses the impact that COVID-19 has had on many organizations and the customer experience they offer.

2020 has been a year of unparalleled upheaval and disruption, due to COVID-19. The impacts have been far-reaching, with companies’ ability to deliver customer experience severely challenged – exactly when consumers required greater reassurance and support.

3 Social Media Hacks to Help Your Content Go Viral

Whether you own a nonprofit or a social impact company, your cause deserves mass exposure. At times, it can feel challenging to utilize  to unlock this. With so many competing causes and companies, much of it can feel like white noise. Fortunately, thanks to today’s social media accessibility, it’s easier than ever to get shares and more eyes on your cause’s content.

How Brands Design Customer Satisfaction Surveys that Get Results

One vital way to engage your customers is by asking the right questions to engage them in an automation-based conversation with your company. It is 100% possible through the CSAT software. Customer Satisfaction Survey or CSAT helps in receiving an in-depth analysis of the customers feedback on your brand’s products and overall services.

Ask a question

Contact us

Request a phone-call

Quote estimation

Application form