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Customer service could start living up to its name

Customer service could start living up to its name

“YOUR CALL IS important to us,” a recorded voice tells resigned customers as they wait endlessly to speak to a human agent. AI is starting to help companies improve the quality and consistency of their service in order to persuade customers that they do in fact care...
What Is an Internal Customer & a External Customer?

What Is an Internal Customer & a External Customer?

Even if you are its sole owner, your company has many stakeholders. The people who buy your products and services are invested in the pleasure and utility these products and services provide. Your employees and managers are invested in your business as a place to...
Team building is crucial for success in business

Team building is crucial for success in business

It has been said that your business is only as effective as your worst employee. That is a sobering thought and should cause anyone in business to ensure, as best they can, that they have an engaged workforce. Team building is motivating a group of people to work...
Business Process Outsourcing Services Market 2018

Business Process Outsourcing Services Market 2018

In this rapidly changing world of technology, business process outsourcing services market is projected to show major growth prospects during the forecast period. Major factor driving the business process outsourcing services market is the rising demand for reducing...